Support
Questions, a shot that was counted wrong, or an idea? Write to us, we answer every message.
Emailsupport@hoopvision.appFAQ
How do I set up my phone?
Put the phone on a tripod (or lean it against something steady) a few meters from the hoop, in landscape, so the whole hoop and you, feet included, are in the picture. Tap the hoop when the app asks, then mark the court so it can tell where you shoot from.
Why was a shot not counted?
The app counts a shot only when it is sure. A shot is not counted when the ball leaves the picture, the hoop is covered, the light is very poor or the phone moved. Keep the hoop and the ball in view, avoid shooting into the sun, and keep the phone still. If a make or miss was wrong, write to us with the time of the shot.
How do I cancel my subscription?
Subscriptions are handled by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose HoopVision and tap Cancel Subscription. You can also get there in the app: Settings → Manage subscription. Cancel at least 24 hours before the end of the period so it does not renew.
How do I delete my account?
In the app open Profile → Settings → Delete account. This deletes your HoopVision account and your training data and videos in the app on your phone. Videos you saved to Photos stay there. Deleting the account does not cancel a subscription: cancel it in your Apple ID settings.
Where is my data?
Your sessions, statistics and videos stay on your phone. We have no server that receives them. See the Privacy Policy.